If you’ve received an account from us, you may have recently been a patient in a hospital where we provide the medicines, or are a resident or family member of a resident in an aged care facility we provide services to. We’re a separate organisation to the facility where you’ve received your care, and your bill is an account for medicines your doctor has prescribed.
Pay your bill easily through our online portal. Just enter the BPAY Biller Code shown on your invoice in the box below and click the Go button.
IMPORTANT INFORMATION FOR PATIENTS
Some of our pharmacies have recently changed ownership, and while our services and our team remain the same there are now new payment details on our patient accounts.
Why are the details on my invoice different to my previous statements?
Due to the change of ownership, you may be issued with a new Customer Reference Number (CRN) and Biller Code to use for payment. Please check the details on your statement carefully and update any previously saved BPAY details to ensure payment is made to the correct entity.
Why have I received two invoices?
If the pharmacy ownership change occurred during your inpatient stay you may be issued two invoices. The invoices reflect the medications provided to you in the period prior to, and following, the change of ownership. Please note this does not impact the price of your medication, or any associated PBS entitlements that may apply.
If you have any questions about your bill, we’ve put together a comprehensive list of frequently asked questions to help! Access these by clicking here.
If you have any questions about the Pharmaceutical Benefits Scheme, please visit: http://www.pbs.gov.au/pbs/home
If you have questions about the Medicare Safety Net, including information on when you’ll reach the threshold and how long your card is valid for, please visit: http://www.humanservices.gov.au/customer/services/medicare/medicare-safety-net
If you have any questions about your account please contact us on 1300 793 177.