Privacy Policy

Epic Pharmacy is committed to protecting your personal information.

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Epic Pharmacy Management Pty Ltd (referred to in this document as we, us, or our) recognise that your privacy is important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs) and registered privacy codes govern the way in which we must manage your personal information.  This policy sets out how we collect, use, disclose and otherwise manage your personal information. We encourage you to check our website regularly for any updates to our privacy policy.


Types of information collected

We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the services and products you are seeking. The kinds of information we typically collect include your name, gender, address, phone number, facsimile number, email address, bank account details, medicare and concession details, place and type of business and/or other information relevant to providing you with the services or products you are, or someone else you know is, seeking. With your consent, we may also collect and hold sensitive information about you, including information about your health.

Method of collection

Personal information will generally be collected directly from you, by verbal interaction, through correspondence with you, or through any of our standard forms.  There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.  We will usually notify you about these instances in advance or, where that is not possible, as soon as reasonably practicable after the information has been collected. Except as otherwise permitted by law, we only collect sensitive information about you with your consent.

Purpose of collection 

  • providing specialised pharmacy services to you or someone else you know;
  • developing discharge support systems for you or someone else you know;
  • providing you with information about other services, products and treatments that we offer that may be of interest to you;
  • managing your pharmacy needs to reduce the risk of medication misadventure and readmissions to hospital;
  • supplying chemotherapy and ancillary medication;
  • assisting you with prescription management;
  • facilitating our internal business operations, including the fulfilment of any legal or regulatory requirements;
  • analysing our services, products and customer needs with a view to developing new and/or improved services or products; or contacting you to provide a testimonial for us 

Failure to provide information 

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or products you, or they, are seeking.

Internet users

If you access our website, we may collect additional personal information about you in the form of your IP address (that is, the single numerical address for your computer on the internet which consists of four consecutive numbers ranging between 0 and 255) and/or domain name (that is, the textual address for your location on the internet which corresponds to your IP address, which the internet computers can read).

Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what page you view so that we may serve you more effectively. 

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures.

Use and disclosure

Generally, we only use personal information about you for the purposes for which it was collected (as set out above).  We may disclose personal information about you to:

  • our related entities to facilitate our and their internal business processes;
  • public hospitals, private hospitals, aged care facilities, medical practitioners and oncology units who assist us in providing services and products to you or someone else you know;
  • third party service providers, who assist us in operating our business (including technology service providers), and these service providers may not be required to comply with our privacy policy;
  • a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern;
  • our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services, products and various promotions

We are not likely to disclose your personal information overseas.

In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance, where you would reasonably expect us to and the purpose is related to the purpose of collection). Except as otherwise permitted by law, we only disclose sensitive information about you with your consent.


We store your personal information in different ways, including in paper and in electronic form.  The security of your personal information is important to us.  We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access and correction

You may request access to personal information we hold about you by making a written request.  We will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days.  We may charge you a reasonable fee for processing your request (but not for making a request for access).

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written request that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.  We take reasonable steps to correct the information so that it is accurate, complete and up to date. 

If we refuse to correct your personal information, we will provide you with a written notice that sets out our reasons for refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.

Further, if we refuse to correct your personal information, you may request us to associate with your personal information a statement claiming that your personal information is inaccurate, incomplete or out of date, and we will take reasonable steps to carry out that request.

Complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Information Commissioner.

If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact our Privacy Officer:

Street address Level 1, 22 Cordelia Street, South Brisbane Qld 4101
Postal address PO Box 3797, South Brisbane QLD 4101
Telephone 07 3347 9500
Fax 07 3347 9577

For more information about privacy in general, you can visit the Australian Information Commissioner’s website at