Refund Policy

Epic Pharmacy will provide a refund to a customer in accordance with the Australian Consumer Law.

More in this section

Medication Returns

Medication cannot be returned for credit or refund, except when it is a condition of a consumer-level medication recall.    Strict legislative controls are in place to regulate the manufacture and storage of medicines in the manufacturer, wholesaler and pharmacy environments.  Once medication has left the pharmacy, the storage conditions of the medication cannot be guaranteed and it is possible the product could be tampered with. Therefore we cannot accept return of any dispensed pharmaceutical products.


Epic Pharmacy will provide a refund to a customer when required by the Australian Consumer Law.  If a refund is required, then we will process return funds to you in the same means as the purchase was made (e.g. credit card refund for a credit card purchase). 

Contact Us

Should you have any queries regarding the above or would like further information, please contact us on 1300 793 177 (option 2), or email us at